FAQ
Domain Name
Domain name is a unique name that identifies an Internet site and it is an address in the cyberspace. It allows Domain Name System (DNS) computers to identify the website when Internet users are searching for it. For example: yourdomain.cc.
Domain name is need so that people can find the site on the World Wide Web quickly and easily. It was an essential tool in introducing your business to the public; businesses often register domains to protect them from cyber-squatting or unauthorized use.
An URL (Uniform Resource Locator) identifies your computer's location on the Internet. It is your full domain name. An example of a URL is http://www.yourdomain.cc.
As the registrant, you have the exclusive right to use your domain name for a specific period of time. A registrant can be a natural person or an organization and the registrant have the control over the domain as per the terms and conditions of the Registration Agreement.
The cost of a domain name depends on the length of time a domain name is registered for or term of registration. System will show the cost by selecting the specific term; you may also refer to the pricing table. You are not necessarily lost your domain after the term expires. You have the right to renew your domain and select another term, if desired.
To determine the availability of the domain name, you have to access the WHOIS function. Enter the domain name in the text box on that page, the system will normally inform you of its availability and give you an opportunity to search for other available names.
No, unless the trademark or the famous name is owned by you in the first place. Please consult with an attorney regarding such matters.
If currently you do not have a name server, you may register the domain by using our default name server [ns1.ezydomain.com, ns2.ezydomain.com] in order to secure your desired domain name.
A name server is the Internet-wide system for connecting domain names, like yahoo.com, to their respective web servers. Name server translates domain names to their corresponding IP Address. Without name server, users would have to visit their favorite web sites by typing in numbers instead of their names.
By registering a domain name with us, you not only get the domain name you want. You also entitled our value added services include free URL forwarding, free e-mail forwarding, free sub-domain, free DNS Hosting and free under construction page. Only domains using our default name server [ns1.ezydomain.com, ns2.ezydomain.com] are entitled for these free value added services.
URL Forwarding is when a user types in one address (URL) for a web site and is then redirected to another site, often the URL name entered will be short and easy to remember.
For e-mail forwarding to work you must have a pre-existing e-mail account such as (anyone@domain.com). We will then forward any e-mail that is addressed to (xxxx@yourdomain.cc) to (anyone@domain.com). It does not matter what you have before the @ symbol, it will all be forwarded to your pre-existing e-mail account and there is no extra setup that must be done.
If you do not indicate where you would like to forward the domain to a specific host server, it will normally be "parked" at a server for you. The domain will remain on these servers until you forward them to somewhere else. If someone tries to access the domain, an "Under Construction" page will appear on the screen. Once you have found a host for your website, the hosting company will be able to transfer your domain to their server.
We cannot correct a misspelled domain, regardless of the reason. Therefore, PLEASE double and triple check the spelling of the domain(s) you are registering and the information that you are entering. If you want the correct the spelling, you will have to purchase it at regular price if the domain is still available for new registration.
Domain Registration
You may register .com/.net/.org/.biz/.info/.name/.us/.cc/.cn/.tw/.sg/.my through us.
You may refer to pricing table for the registration cost.
To determine the availability of the domain name, you have to access the WHOIS function. Enter the domain name in the text box on that page, the system will normally inform you of its availability and give you an opportunity to search for other available names.
- Click on the Registration feature from the top menu bar
- At Register Domain Page, fill up your desired domain name and submit for the availability search.
- System will return whether the domain is available for new registration.
- Continue with fill up other domain name information and submit for registration.
- Click on the Registration feature from the top menu bar
- At Register Domain Page, fill up the domain name in native/local language & select extension .com/.net/.cc and submit for the availability search.
- System will return whether the domain is available for new registration.
- Continue with fill up other domain name information and submit for registration.
- Please note that domain name will be display in race code as well. Please keep the race code for reference.
You may register a domain by using online credit card payment method or Maybank2U method. Maybank2U is payment method for Malaysia customer who owns a Maybank account. Our online credit card payment is performing via pop-up window, therefore, please ensure that your browser has enable for pop-up window.
Domain Renewal
- Click on the Renewal feature from the top menu bar
- At Renewal Page, fill up the domain name submit the renewal
- Click on the Renewal feature from the top menu bar
- At Renewal Page, fill up race code of domain name submit the renewal
You may use the IDN Conversion Tool to find out the native or race code of domain name. A race code shall start with xn-xxxxxxxx.com. IDN Conversion Tool is a tool to convert IDN domain name from native to race code, or vice versa. . The Conversion Tool is available at domain name registration page. Make sure your IE browser encoding is set as UTF-8 to use this tool.
You may refer to pricing table for the renewal cost.
Yes, we will send a renewal reminder to the domain registrant email when the domain is about to expired.
You are advise to renew the domain before expiry date in order to avoid any downtime of your website.
You may renew your domain by using online credit card payment method or Maybank2U method. Maybank2U is payment method for Malaysia customer who owns a Maybank account. Our online credit card payment is performing via pop-up window, therefore, please ensure that your browser has enable for pop-up window.
Once the .TW domain has expired, it will be suspended. Customers are still able to renew the domain within 30 days of renewal grace period while it is expired. If the .TW is still not being renewed within the renewal grace period, it will drop into 3 days pending deletion period and straightly will be deleted approximately 33 days for the expiry date.
If the domain has not been renew during the renewal grace period, the domain will fall into redemption grace period which varies according to different extension. Please note that only certain extension can be restored.
To restore a domain, USD 120 of restoration fee and one year of renewal fee is required. As payment via credit card is not available for domain under redemption grace period, you are require to bank in the payment to us via TT payment. Please contact clientcare@web.cc to obtain the TT account information.
For TT payment less than USD 500, additional USD 30 of service charge will be charged. The total payment will be restoration fee + renewal fee + TT charges.
Please send us the TT slip via email to clientcare@web.cc when payment is made. Clearing of TT payment will require 2-4 working days.
*Note: Only restoration payment can be made through the above account, renewal payment is not accepted via TT payment.Domain Transfer
Registrar: A registrar is a company that registers domain names.
Losing Registrar: The losing registrar is the current registrar of your domain that you wish to transfer away. If a domain is currently registered with Network Solutions and you are transferring it to WEBCC, Network Solutions is the losing registrar.
Registrant: The registrant is the owner of a particular domain name.
Losing Registrar: The losing registrar is the current registrar of your domain that you wish to transfer away. If a domain is currently registered with Network Solutions and you are transferring it to WEBCC, Network Solutions is the losing registrar.
Registrant: The registrant is the owner of a particular domain name.
Domain Transfer is a process of transferring or changing your domain registration from your existing Registrar to another new Registrar. Currently, our system support for the domain transfer of .com, .net, .org, .biz, .info, .name, .cc, .cn, .tw and .sg.
- Click on the Renewal feature from the top menu bar
- At Transfer Domain Page, fill up the domain name, authorization code and submit the transfer;
- Fill up the Punycode code if you are transferring an IDN domain;
- Authorization code is required for .com, .net, .org, .biz, .info, .name, .cn, .tw and .sg domain transfer while .cc transfer do not required authorization code;
- Domain will be renewed for one year upon transfer completion except for .sg domain; .sg domain will not be extended upon transfer completion.
Authorization code is a 6- to 16-character "password" assigned by a sponsoring Registrar. It identifies your domain name in Registry. Authorization code is required for .com, .net, .org, .biz, .info, .name, .cn, .tw and .sg domain name in order to prevent any unauthorized transfer.
You will have to contact your current sponsoring Registrar to request for the domain's authorization code. Registrants are advised to keep their authorization code confidential to avoid unauthorized transfers of domain names.
In the event that we are your domain's current sponsoring registrar, please contact us for the authorization code.
There are no hidden costs to transfer your domain name to us. All you need to pay is the renewal duration that will be added to the current expiration date for your domain name as domain will be renewed for one year upon transfer completion except for .sg. You may refer to pricing table.
It normally takes 2 -10 business days to successfully transfer your domain to us. If you requested a transfer of your domain more than ten (10) days ago and haven't heard anything back from us, please contact us for assistance.
No, you can transfer your domain name at any time and the domain remaining year will be transferred over with the domain name. In fact, we would advise you to transfer your domain to us at least 2 weeks prior to expiry, to avoid any unnecessary delay and take the risk of losing it.
Absolutely not! When you transfer your domain, the only changes to your domain are the Registrar and not others. You are still the owner of your domain, and retain full administrative control at all times.
No, changing the registrar entry for your domain on the root servers is immediate.
- If the e-mail address of the current administrative contact for the domain is invalid, you won’t receive the confirmation e-mail and won’t be able to confirm the transfer.
- Losing registrar can deny a transfer for several reasons: if the domain is not paid for, or if the domain is involved in a legal dispute
- A transfer will not able to perform if the domain is less than 60 days old, and if the domain is under Lock status
If a domain is transferred within the 45-calendar day after the renewal date, then the renewal year added by Losing Registrar is dropped. The Gaining Registrar will add one year to the domain name's expiration date. Hence, the domain expiration date will remain the same.
You may transfer your domain by using online credit card payment method or Maybank2U method. Maybank2U is payment method for Malaysia customer who owns a Maybank account. Our online credit card payment is performing via pop-up window, therefore, please ensure that your browser has enable for pop-up window.
ccTLDs - .cc/ .cn/ .my/ .sg/.tw/ .us/
ccTLDs stands for Country Code Top-Level Domain which generally used or reserved by a country or a dependent territory, for example, .cn indicated as China.
You are able to register .us/.cc/.cn/.tw/.sg/.my ccTLD through us.
| .us | ccTLD for United State and it is ‘American’s Internet Address’. |
| .cc | ccTLD for CoCos Keeling Island, it has been used and works worldwide on the internet just like gTLDs. |
| .cn | ccTLD for China, it is ideal for business and organization which planning to penetrate into China market, one of the faster develop country. You may register .cn, .com.cn, .net.cn and .org.cn through us. |
| .tw | ccTLD for Taiwan, you may register .tw, .com.tw, .org.tw, .idv.tw, .game.tw, .ebiz.tw and .club.tw through us |
| .sg | ccTLD for Singapore, you may register .sg, .com.sg, .net.sg, .org.sg, .per.sg and .edu.tw through us. |
| .my | ccTLD for Malaysia, you may register .my, .com.my, .net.my and .org.my through us. |
There are no restrictions on who can register .cc/.cn/.tw domain name, it can be register by any individual or business in any country.
No, companies or organizations do not need a subsidiary in China or Taiwan in order to register for a .cn or .tw domain name.
For .us domain name, one of the following eligibility requirements must be met:
- A natural person
- who is a citizen or permanent resident of the United State of American or any of its possessions or territories or
- whose primary place of domicile is in the United State of American or any of its possessions, or
- Any entity or organization that is incorporate within one of the fifty (50) U.S. states, the District of Columbia, or any of the United State possessions or territories or (ii) organized or otherwise constituted under the laws of a state of the United State of American, the District of Columbia, or any of it possessions or territories, or
- An entity or organization (including federal, state, or local government of the United State, or a political subdivision thereof) that has a bona fide presence in the United State.
For .sg domain name, local presence is required for domain admin contact where the address of the admin contact must be valid Singapore postal address.
| .sg | Applicable for all as long as the administrative contact has a valid Singapore postal address. A foreign applicant may apply with it appoints a local agent having a valid Singapore postal address as the Administrative Contact. |
| .com.sg | Applicable for companies and businesses, applicants must be a commercial entities in which either registered or are about to be registered with the Accounting & Corporate Regulatory Authority (ACRA), IE Singapore or any professional body. A foreign company may apply if it has a representative in Singapore as the Administrative contact, which shall be a legal entity that is similarly registered by any of the afore-mentioned organizations, and is duly authorized by the foreign company to apply for the registration of the domain name. |
| .net.sg | Applicable for network providers and info-com operators in Singapore, applicants must be info-com operators or network providers in Singapore and possessing a valid license issued by the Info-Communications Development Authority (IDA). |
| .org.sg | Applicable for societies, charitable bodies and other organizations not classified in which either registered or are about to be registered with the Registry of Societies (ROS) or other miscellaneous organizations (eg. Town Councils, Community Centres, People’s Association and Embassies and any other organizations not classified elsewhere.) |
| .edu.sg | Applicable for educational institutions, applicants must be educational institutions registered with the Ministry of Education (MOE) in Singapore. |
| .per.sg | Applicable for registration of a personal domain names, applicant must be a Singapore citizen or permanent resident who aged 21 years and above. Parents, guardians or an immediate family member shall apply on behalf of an applicant who is below 21 years of age, provided that the parent or guardian or the immediate family member concerned is above 21 years. There shall be no commercial activities or information displayed on a .per.sg domain name website. |
For .my domain name, following eligibility requirements must be met:
- Registrant must be a company locally incorporated in Malaysia.
- Supporting documents required to register a .my domain name
- Whole registration process must be complete within 14 days from the date of submission;
- .name.my registration is open to any individual aged 18 and above, holding a Malaysian National Registration Identity Card [NRIC] or show proof of residing in Malaysia, holding a valid passport.
- 2LD.my domain can be applied by an organization or an individual.
- List of supporting document
Letters and numbers are always valid characters in a domain name. Hyphens may also be used but may not begin nor end your domain name. Spaces and special characters, such as question marks (?), exclamation points (!), and underscores (_) are never permitted for a domain names. A .cc/.cn/.tw domain name can be between 3 and 63 Romanise characters long, .sg can be 2 and 63 Romanise characters long while .my can be 1 and 40 Romanise characters long.
| .us/.cc/.cn/.tw | the registration and renewal term is 1-10 years. |
| .cn | the registration and renewal term is 1-10 years. |
| .sg | the registration and renewal term is 1 and 2 years. |
| .my | the registration term is 1 year while the renewal term is 1-3 years. |
You may refer to pricing table for the registration cost.
gTLDs - .biz/ .com/ .info/ .name/ .net/ .org/
gTLDs stands for Generic Top-Level Domain and it is the earliest introduce top-level domain. .com/.net/.org is the first generic top-level domain in the Internet world and also the most favorite gTLD using by the Internet user nowadays.
You are able to register .com/.net/.org/.biz/.info/.name gTLD through us.
| .com | short for commercial which intended for commercial entities. |
| .net | short for internet which intended for network provider. |
| .org | short for organization which intended for non-profit firms and any other organizations that did not fit under the .com/.net suffix. |
| .biz | short for businesses which intended for business or commercial use. It is the world's first Internet-based environment dedicated to the business community. .biz gives you the opportunity to get the best business name, expand your online presence and protect your company name, brand name or trademark. |
| .info | short for information which intended for informative websites where people go for information. It's ideal for sharing knowledge on issues and ideas and for providing information on products or services in an easy-to-remember way |
| .name | intended for personal site of individual. It can be a space for individuals’ Personal Name, it may be a name, nickname, pseudonym, alias, or something an individual or fictional character is commonly known as in its own social context. An individual can register a Personal Name, or a company or individual can register a fictional character to which it has rights. |
There are no restrictions on who can register .com/.net/.org/.info/.name domain name, it can be register by any individual or business in any country.
For .biz domain name, it only can be used for a “bona fide business or commercial use”. A bona fide business use is one of the following:
- To exchange goods, services or property of any kind;
- In the ordinary course of trade or business;
- To facilitate
- the exchange of goods, services, information, or property of any kind or
- the ordinary course of trade or business.
Letters and numbers are always valid characters in a domain name. Hyphens may also be used but may not begin nor end your domain name. Spaces and special characters, such as question marks (?), exclamation points (!), and underscores (_) are never permitted for a domain names. A gTLDs domain name can be between 3 and 63 Romanise characters long.
The registration and renewal term for gTLDs is 1-10 years.
You may refer to pricing table for the registration cost.
Internationalized Domain Names (IDN)
Internationalized domain names (IDN) are domain names represented by native language characters followed by .com or .net (for example: 网域名称.com).
You are able to register IDN.com, IDN.net and IDN.cc through us.
Since availability of languages is dependent upon Unicode, it would be best to answer this question in Unicode terms from the Unicode site. Many scripts (especially Latin) are used for a very large number of languages. The easiest answer is that Unicode covers all the languages that can be written in the following scripts: Latin; Greek; Cyrillic; Armenian; Hebrew; Arabic; Syriac; Thaana; Devanagari; Bengali; Gurmukhi; Oriya; Tamil; Telegu; Kannada; Malayalam; Sinhala; Thai; Lao; Tibetan; Myanmar; Georgian; Hangul; Ethiopic; Cherokee; Canadian-Aboriginal Syllabics; Ogham; Runic; Khmer; Mongolian; Han (Japanese, Chinese, Korean ideographs); Hiragana; Katakana; Bopomofo and Yi.
Yes. You can register an Internationalized Domain Name ending in .com or .net, if available. So, you can seek to register your business name just as you would write it, complete with Chinese or Korean or Japanese or other non-English characters. Internationalized Domain Names are domain names represented by native scripts defined in unicode 3.2. For example, a Chinese domain name would be followed by .com or .net: 国际化域名.com. This is just one way that .com and .net can reflect your business’s origin and values.
It's simple, an Internationalized Domain Name ending in .com or .net enables you to extend your online identity in China or Korea or Japan and other countries around the world. An Internationalized Domain Name can provide you with a more effective way to reach your target markets in your customers' preferred language and script. They also eliminate the need to translate or transliterate your brand into English characters for use as an Internet address. Furthermore, Internationalized Domain Names ending in .com or .net are based on international standards to help navigate the Internet in non-Ascii and certain non-English languages, such as Chinese, Korean or Arabic, etc.
The encoded form of the internationalized domain name (including the 4 characters for .com or .net) may contain up to 67 characters. The characters can be letters, numbers, and/or hyphens. Hyphens may not begin or end a domain name, for example xn--3blp3fsfkmlfpx2ubu.com. The internationalized domain name transformation software will reject the name if the encoded conversion exceeds the limit.
You may use the IDN Conversion Tool to find out the native or race code of domain name. A race code shall start with xn-xxxxxxxx.com. IDN Conversion Tool is a tool to convert IDN domain name from native to race code, or vice versa. . The Conversion Tool is available at domain name registration page. Make sure your IE browser encoding is set as UTF-8 to use this tool.
When in the Zone file, internationalized domain names will appear as the encoded ASCII character string. For example, the RACE encoding of .com will be stored as xn--3blp3fsfkmlfpx2ubu.com.
To use an IDN to navigate to a Web site, the user types the IDN in the browser's address bar or clicks an active link. If the user does not have the i-Nav plug-in, most browsers will require that the user type "www." or "http://" before the IDN. These prefixes will enable the browser to recognize the IDN as a DNS query. The IDN is resolved and the desired Web site appears in the browser.
The current users who are already using i-Nav plug-in in their web browser or they are using IDN-enabled browsers will able to browse the website with .hk Chinese Domain Name. However, for those who are not using the i-Nav plug-in or an IDN-enabled browser, we recommend the site visitors to install an IDN-enabled browser of their choice and continue to enjoy navigating the Web using IDNs in their own language. A few sample browsers currently supporting IDNs are as follows:
Microsoft Internet Explorer
URL: www.microsoft.com
Platform: Windows XP, Windows Server 2003
Version: 7.0 and higher
Netscape Navigator (English only)
URL: netscape.com
Platform: Windows
Version: 7.0 and higher
Opera Web Browser
URL: www.opera.com
Platform: Windows, Mac OS X, Linux
Version: 7.2 and higher
